Frequently Asked Questions Quickly Jump to Your Topic: Becoming a member Logging onto the site Adding photos to your profile Updating your profile Deleting your profile Searching for members Browsing members and lists Sending and receiving messeges My video clips Becoming a Gold or Silver member Member payments Ways to show your interest to other members Saving my Friends Using online translator Security and Privacy Other questions You can easily find an answer concerning nearly any feature on our site by simply clicking your desired question or issue below. Ask your question Your name Your E-mail Question

Member payments How will I know if you received my payment? How quick is it? I’m trying to renew my premium. How do I do that? Am I deleted when my premium membership expires? What credit cards do you accept? Can I pay by paypal? My card keeps getting rejected. Now what?! What name will show up on my credit card statement? I became a premium member, but still cannot e-mail freely! Help! I accidentally became a premium member twice. Now what? Can I get a refund for time not used on your site? Do you have my credit card information? Back to top

Member payments

How will I know if you received my payment? How quick is it? We receive information that you have made payment immidiately after you submit payment, and when you click on the button Continue in the payment provider window you are returned on the site already as a premioum member. Back to top

I’m trying to renew my premium. How do I do that? When your premium membership has expired, the Upgrade button will once again appear on the menu. Back to top

Am I deleted when my premium membership expires? No, you can stay Standart member as long as you want. Back to top

What credit cards do you accept? We accept all types of credit cards from members all over the world. Back to top

Can I pay by paypal? Yes, please contact us for the details how to make payment by paypal. Back to top

My card keeps getting rejected. Now what?! Our payment provider is one of the largest one in the world and we rely on them to either accept or deny your credit card. Denials are totally out of our hands. But please, contact us so that we can send you to our another payment provider and see if it is accepting your credit card. Back to top

What name will show up on my credit card statement? When you receive your credit card statement, we will appear as the DAting and Matchmaking, Inc.. Please make a note of this entry, in order to avoid confusion during bill paying time! Back to top

I became a premium member, but still cannot e-mail freely! Help! If you can’t email freely and you know for sure you have submitted your payment properly and you credit card has been charged, please contact us immediately. We truly want you to have a great experience on our Web site and we will make every effort to make right by any member. Back to top

I accidentally became a premium member twice. Now what? If you accidentally submitted a premium membership payment 2 or more times, we want to know immediately, in order to find the solution to this. Simply contact us and we will make it right. Back to top

Can I get a refund for time not used on your site? It’s very clearly stated in our agreement that we do not refund any time remaining on a premium membership. Why? Because that would be one way for a few less desirable members to only pay for a day. There are no tools at our disposal to refund unused premium membership time. Sorry! Back to top

Do you have my credit card information? No, we prefer not to do it. We found the well known and trusted payment providers that help you make payment on the site. Back to top